AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with authentic support. The post AI improves customer service only when it ...

In the competitive world of insurance, understanding and meeting client needs is crucial for success. This seasoned ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

Integration with ServiceNow CRM and ITSM positions Zoom as a leader in AI-first customer service solutions, enhancing its market relevance. Unified workspace feature allows agents to manage all ...

SILICON VALLEY, Calif., April 29, 2025 /PRNewswire/ -- VOC.AI, a North America leader in AI-driven customer service solutions and intelligent insights, announced today the successful completion ...

customer service, finance, and operations. The firm then introduced more sophisticated and industry-specific versions of its core solutions. In September 2023, ServiceNow was one of the first ...

NiSource congratulates our employees across the company for their commitment to customer service and their work to continually improve how customers do business with us.

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Small businesses face increasing pressure to deliver fast, consistent, and personalised customer service - often with limited staff and resources. Cal.

DALLAS, TEXAS, TX, UNITED STATES, May 12, 2025 /EINPresswire.com/ -- Cognigy, a global leader in AI-powered customer service solutions, and SpinSci Technologies, a ...