Superior Environmental Solutions (“SES”), a leading provider of comprehensive, essential, and non-discretionary environmental ...

Efficient customer service solutions are essential for any online store. Shoppers expect quick answers, personalized ...

Company Strengthens AI-driven Voice and Contact Center Capabilities Through Expanded AWS Partnership SAN FRANCISCO, May 20, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered customer ...

Starting with employee-facing use cases allows brands to refine their AI agent strategies, creating a strong foundation for future customer-facing implementations.

Prince William County has launched a platform that will help customers report issues and access support by phone, mobile app, ...

BTR announces the launch of its newly redesigned website: www.bigtruckrental.com. The new site delivers a fresh, modern look ...

Consultative selling is about building trust and guiding prospects. How you can make it work for your business.

AI-led deals continue to scale in size and frequency. NICE closed its largest CXone Mpower deal in Q1—worth over $100 million ...

ServiceNow is pushing to improve data handling to make AI more usable as an essential part of everyday enterprise operations — without ripping out what already works.

In the competitive world of insurance, understanding and meeting client needs is crucial for success. This seasoned ...

While AI offers efficiency, many still prefer human interaction for complex customer service issues, prompting questions ...