Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with ...

But now, Siemiatkowski has suggested that the AI job cuts have led to “lower quality” customer service and is backpedaling by vowing to hire more humans. The executive recently announced at ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

Likewize has acquired Danish AI customer service specialist Speedperform in a move to improve how customers interact with tech support. Speedperform specialises in cloud-based SaaS solutions that ...

The position of Principal Corporate Services Specialist is assigned under the Office of the Director General (CSOD) within the Corporate Services Department (CSD) and outposted in Thailand Resident ...

LEWISTON — City administration has changed the job title and description for its diversity, equity and inclusion specialist, shifting the role to a workforce development specialist. The employee ...

Sky, the owner of Sky News, has announced 2,000 jobs at its customer service centres are at risk. The company said its proposals, including the closure of three UK sites, would affect 7% of its ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres ...

SINGAPORE: As artificial intelligence adoption accelerates in the banking sector, roles in customer service, risk management ... translates to roughly 4,000 job cuts, with AI expected to take ...

Calling its workforce “bloated,” the Social Security Administration announced Friday plans to slash about 7,000 jobs ... staffing cuts will hurt customer service. What’s more, the reduction ...

There are a few key traits that businesses can apply to their customer service to make it a better experience. The Bureau of Labor Statistics projects that job growth for customer service ...