How would you respond if you answered the phone and someone wanted you to answer some customer service survey questions? Would you answer the questions and be done with it, or would you tell them ...

Among the survey findings about health care issues that worsened since Optum took over regional health providers: About 36% of Optum patients who responded reported serious customer service issues ...

Before I had a chance to start typing out my complaint, a question ... customer experience management platform called Opinator. He says a deluge of impersonal, time-eating, poorly designed surveys ...

The IDI survey, which asked participants which candidate they prefer, showed that nearly two-thirds of the total sample say former President Donald Trump is better for Israel's interest ...

Service advisers often struggle with balancing the unpredictable nature of automotive serviceand maintaining a satisfactory customer survey score, said Chris Craig, fixed operations content owner ...

The survey, released Tuesday and conducted by the market research firm Dynata this summer, asked 1,000 American adults how they feel about AI-driven customer service. Just over half of them, 54 ...

Wizz Air has been named the worst performing airline for customer service by a leading consumer ... "This is another fake Which? survey using a tiny sample... (only 130 of which claimed to be ...

Customer Service Survey May 2024. Question: Thinking about all the times that you have contacted [company in sector] in the last 12 months… To what extent were you satisfied or dissatisfied with each ...