CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer ...

Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought’s 2025 AI in CX Benchmark Report found.

Customer experience is a key part of SearchFlow’s business approach. Our recent award win at the 2024 Customer Experience Awards (CXAs) for ‘Best Customer Service (SME)’ follows ... For every customer ...

Consumers are Choosing to Forgo Cash in Favor of Credit Cards and Digital Wallets, Spending More at Vending Machines, Micro Markets and Beyond Cantaloupe, Inc. (Nasdaq: CTLP), a global leading ...

He wants a satisfaction survey done in Ghana, undertaken by your enterprise. Are Ghanaians satisfied with the provision of customer service satisfaction, whether by doctors, nurses, telecom ...

One of the largest benefits of the latest update is the new set of free Google Slides templates. This is not the first time Google has made templates available. It introduced a wave in 2024 ...

A beloved restaurant in southwest London’s Byron area is closing due to a “perfect storm” of U.S. tariffs and a need to downsize, its owner says. The upscale Italian eatery, Bocconcini ...

For companies deploying these systems in customer-facing roles without human ... "You're of course free to use Cursor on multiple machines. Unfortunately, this is an incorrect response from ...

The Trump administration plans to kill the free tax filing program operated by the Internal Revenue Service, the Associated Press reported today, citing two anonymous sources. The IRS launched ...