Marc Benioff says Salesforce AI handles customer conversations with 93% accuracy, even with big companies like Disney.

One of the most crucial ways biBerk has revolutionized business insurance is through its direct sales approach.

1. Make customer service a shared mindset rather than just another task. Even with a small team, if everyone understands that providing a great customer experience is part of their role—not just ...

Rent the Runway has restructured its customer service team with an emphasis on proactively helping customers rather than reacting after a problem is reported, CEO Jennifer Hyman said on a Q4 2024 ...

Two new products developed in-house, two new bundles of existing apps, and free access to its Rovo AI agent — Atlassian has plenty of product news as the first full day of its Team '25 conference ...

ISPs say their “excellent customer service” is why users don’t switch providers ISPs tell FCC that mistreated users would switch to one of their many other options.

State Farm, Erie and USAA have the best combination of cheap home insurance rates, useful coverage and reliable customer service. Erie offers the cheapest home insurance quotes overall. But it's only ...

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

American Airlines is laying off 656 employees as it restructures a new Customer Success team. ... The layoffs will eliminate 8.2% of its 8,000 customer service-related positions for a total of ...