Building an effective customer... Professional Ways to Answer a Business Phone Professional ... Good business etiquette pays off. According to studies by... Train your customer service call ...

Etiquette is not about rules and formalities, but about treating people how you would want your grandparents to be treated, ...

In the age of texting, emojis and missed calls, one Aussie woman has stirred up a storm for simply using what she believes is ...

One DoorDash driver went viral after she refused to give a man his food — after he tipped her $8 for a delivery, which she ...

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There was a time when voice communication in business was purely about clarity. Could the message be understood? Was the pronunciation accurate? That was the standard. But in a globally interconnected ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

Consumer watchdogs also warn that scammers can create fake message boards that will recommend a bogus phone number or site for customer service. Clues that you're dealing with crooks: They're ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

In business these days, understanding your customers goes far beyond surveys and reviews. One of the most underutilized yet powerful sources of insight is call data. Every customer interaction over ...