The world of tipping can feel like a labyrinth of unwritten rules. We're constantly bombarded with advice on when to tip and ...

Building an effective customer... Professional Ways to Answer a Business Phone Professional ... Good business etiquette pays off. According to studies by... Train your customer service call ...

Mcelderry recalled one customer sending ... on manners who runs the Etiquette Academy, says the best way to complain is with patience, understanding and eye contact. "A lot of people shout while ...

The first principle of email etiquette ... find the right contact demonstrates professionalism. Did You Know? Automated customer support emails help customers feel heard and seen while allowing you to ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how ...

to leave a customer hanging after customer service contact. In making contact, your customer has taken the time to get in touch with you and give your company an opportunity to put things right ...

the demand for business etiquette training has grown across industries and organizational levels. Such training is particularly valuable for employees in customer-facing roles, team leaders ...

Customer service agents sound friendly when they can demonstrate ... does not mean that you can skimp on professionalism. Don’t let your business phone etiquette slip during important calls. It’s easy ...

DEAR MISS MANNERS: I am 21 years old, and I have worked in assorted venues of customer service since I was 17. I am currently employed at a bank, and frequently a customer will ask a question to ...

"Now, by the time consumers contact customer service, they've exhausted the many ways available to find an answer," Goodman says. "That means they're likely dealing with a complex issue that by ...