Tipping culture can be a minefield, with varying expectations across industries and even geographic regions. While we're ...

Seven Rules for Medical Office Phone Etiquette. The behavior ... Whether your business has angered a customer who... How to Answer Customer Service Calls. The way you answer your customer service ...

Whether a receptionist is scheduling an appointment or a nurse is answering a question, excellent phone etiquette and customer service is required to prevent patient attrition and spread of ...

In the age of texting, emojis and missed calls, one Aussie woman has stirred up a storm for simply using what she believes is ...

The first principle of email etiquette ... find the right contact demonstrates professionalism. Did You Know? Automated customer support emails help customers feel heard and seen while allowing you to ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how ...

and delivering excellent service with a problem-solving mindset. What you’ll do: Excellent customer interaction. Positive attitude required with excellent telephone etiquette. Team player with good ...

to leave a customer hanging after customer service contact. In making contact, your customer has taken the time to get in touch with you and give your company an opportunity to put things right ...

the demand for business etiquette training has grown across industries and organizational levels. Such training is particularly valuable for employees in customer-facing roles, team leaders ...

Customer service agents sound friendly when they can demonstrate ... does not mean that you can skimp on professionalism. Don’t let your business phone etiquette slip during important calls. It’s easy ...