“And we’re seeing this lack of customer service across all segments of the travel industry: employee shortages, supply chain delays and a lack of management planning.” So what can you do to ...

I travel nonstop. Here are 12 places you absolutely have to see in 2024. Wait, are you allowed to record a phone call with a customer service representative? Hang on. Are you even allowed to ...

For airline customer service workers, the holiday season serves it all: festive music on a loop, stressed-out travelers and, occasionally, movie-worthy triumphs. You might go see an airline agent ...