The carrier giant told more than 6,000 customer service employees on a Wednesday call that there would be a “restructuring,” according to a report from The Verge. Verizon Communications ...

UnitedHealthcare is offering certain employees in its benefits ... The benefits operations unit oversees multiple subdivisions that help manage customer service, claims, enrollment, customers ...

According to reports, many of the affected employees were hired under the ... many believe the company’s growing reliance on AI-driven customer service automation has made their roles redundant.