If you work in customer service and have a bone to pick with your customer base, this one is right up your alley ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

It includes and is not limited to frontline employees, customer support (in-house or outsourced), consultants and vendors influencing service or tech, and your executive team, who either sponsors ...

Aroostook County Action Program is ushering in a new era of service delivery with the official launch of its Mobile Service Unit — the centerpiece event ... May 10 8 a.m. to 5 p.m. ACAP Customer ...

Customer service can make or break a company’s reputation. When a bank employee’s refusal to provide basic service backfired, a simple Yelp review triggered a chain of events no one saw coming.

The regular service inquiry toll-free lines remain: 0800200977 and 0800300977.” The decision to establish the Customer Protection Unit was partly informed by a customer service survey conducted last ...

It created a system using locator cards with a service member’s name and unit number to ensure mail was delivered. Over the years, the unit’s story started to gain wider recognition.

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, streamlining contact center ... in the past been an expensive and lengthy process, ...

Online portals are not an option for her 83-year-old sister, however, who can only manage phone calls and in-person customer service. “For most of her business, even banking, she calls people.

The latest round of job cuts impacted Reality Labs staff focused on creating VR experiences for Meta’s Quest headsets, as well as operations-focused employees working on hardware, said the ...