The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

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Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

In 2025, artificial intelligence is everywhere from apps that write your emails to robots answering customer service calls.

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

ONE year ago, Owen Johnson hit the brakes on his corporate career, shifting gears to pursue his entrepreneurial dream in the ...

Though airlines might offer you a travel credit, you don't have to accept. If your flight is canceled, you are entitled to a ...

As Swiggy enters the concierge market, the opportunity is more real than ever — at least that's what the numbers indicate ...

To replicate a person's voice, a scammer only needs a brief audio clip of that person. From there, the impersonator can use the software to fool fiduciaries - who have the authority to transfer a ...