The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

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Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

In 2025, artificial intelligence is everywhere from apps that write your emails to robots answering customer service calls.

One of the easiest things for good people to notice is rudeness. There is really no way to mask it. They will take note of ...

Education leaders who adopt similar growth strategies as startups can be better positioned to meet student expectations and future-proof their organizations.

A chat group for taxi operators has disputed claims from Central Dispatch that there has been a rise in unauthorised and ...

Fi router . That's a lot of data, and it's certainly enough to make privacy a concern when picking one out.So, how can you find out if your router is collecting your data? You actually don't need to ...

Having started with customer service tools, the partnership has now grown to entail most of the Salesforce platform as ...

ONE year ago, Owen Johnson hit the brakes on his corporate career, shifting gears to pursue his entrepreneurial dream in the ...