Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group 17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management ...

A Ryanair passenger's complaint about the lack of a window by their "window seat" was met with a cheeky response from the airline. Radio host Dave Treacy shared a photo of his allocated seat ...

In other words, while traditional marketing tracks customer value primarily by capturing purchase activity, SMM can track customer value directly (through purchases) and indirectly (through ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, streamlining contact center operations, and enhancing customer interactions. In a ...

A veteran and a Channel 9 reporter had a heated debate after a known neo-Nazi booed during a Welcome to Country at an Anzac Day dawn service. Thousands of people turned out under the cloak of pre ...

Worshippers in Aguas Claras, Colombia, say they witnessed a 'miracle' as the statue of the Virgin Mary was filmed with what appeared to be tears running down her cheeks Read the full story ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.