The customer service troubles came after the SSA announced plans in late February for a “massive” restructuring of its operations, including a workforce reduction target of 12 percent — from 57,000 to ...

A brand sound is the sonic expression of a business’s identity, and it should align with the visual, emotional, experiential, ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...