It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

Longevity in business is all about building lasting relationships, and relationships do not just happen; they require a lot ...

“Whatever” is a "fighting word,” says Leid, a friendship expert who’s the author of books including The 50/50 Friendship Flow ...

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A Ryanair passenger's complaint about the lack of a window by their "window seat" was met with a cheeky response from the airline. Radio host Dave Treacy shared a photo of his allocated seat ...

In other words, while traditional marketing tracks customer value primarily by capturing purchase activity, SMM can track customer value directly (through purchases) and indirectly (through ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, streamlining contact center operations, and enhancing customer interactions. In a ...

Online portals are not an option for her 83-year-old sister, however, who can only manage phone calls and in-person customer service. “For most of her business, even banking, she calls people.

A veteran and a Channel 9 reporter had a heated debate after a known neo-Nazi booed during a Welcome to Country at an Anzac Day dawn service. Thousands of people turned out under the cloak of pre ...

There are some things we do every day without giving them a second thought, whether that's brushing our teeth, checking social media or looking up a phone number online when we need to get hold of a ...

Worshippers in Aguas Claras, Colombia, say they witnessed a 'miracle' as the statue of the Virgin Mary was filmed with what appeared to be tears running down her cheeks Read the full story ...