Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

Chowdeck, Africa’s leading on-demand delivery platform, has officially commenced operations in Ghana with the launch of a ...

Landscape Workshop (the "Company"), a full-service grounds maintenance provider for commercial properties across the Southeastern U.S., announced today that an Ares Private Equity fund ("Ares") has ...

If you work in customer service and have a bone to pick with your customer base, this one is right up your alley ...

As part of its commitment to quality service, Chowdeck has rolled out a rider training initiative focused on professionalism, ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer ...

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill ...

Professor Manling Li and CS PhD student Zihan Wang led a multi-institution team in the development of an AI framework ...

A Nashville-based hospitality giant is making waves in the Arizona market, targeting one of the Valley's highest-profile ...

ReflexAI, the leader in AI-powered training simulations and quality assurance for human-centered contact centers, today announced the launch of ReflexAI Studio – a revolutionary new self-serve ...