Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

If you work in customer service and have a bone to pick with your customer base, this one is right up your alley ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

Early Spring 2025: Hold engagements with seniors and older adults through in-person workshops and focus groups throughout Toronto. Spring 2025: Hold engagements to gather input from seniors’ services ...

"Lowe’s new AI tool to boost customer service and staff training" was originally created and published by Retail Insight ...

22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group 17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management ...

Enhancing Customer Service Agents Performance with Real-Time Analytics This ... thereby reducing the time wait for replies from several minutes to mere seconds. AI-Powered Training and Knowledge ...

NCSL Savings & Loan in Port Moresby recently hosted an important workshop for its Customer Service Officers (CSOs) from Wednesday 9th to Friday 11th April 2025. The three-day event, themed “Advocates ...

FJSOT’s President, Reuben Fenton, is reimagining the future of marine education by presenting pre-apprenticeship classes within a marina facility designated for on-the-job training (OJT). The “Marine ...