We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

With Cloud AI Studio, Genesys is betting that no-code, emotionally intelligent AI agents can finally fix the broken customer ...

Dubai, UAE: Keyloop has launched Service Hub, a major new cloud native, web-based solution that helps dealers manage internal ...

Detroit — Carolyn Thomas spent 45 years working for the Internal Revenue Service to stop scammers and protect people's ...

Jim Henne shares how leadership, culture, and training transformed his dealership and boosted profits in today’s automotive ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Loni Smith, customer success training manager, won a Customer Service Training Professional of the Year award. The 24-member Tranont Customer Success Team supports customers and more than 35,000 ...

ELLSWORTH — The Ellsworth Area Chamber of Commerce and Ellsworth Adult & Community Education will offer a four-workshop course on customer service on Fridays starting in April to help people ...

Artificial Intelligence is being used for a novel purpose: training customer service staff to handle irate customers through an AI-powered, foul-mouthed robot.