Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

If you work in customer service and have a bone to pick with your customer base, this one is right up your alley ...

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

NYSEG says investments in training, staffing, and smart technology have significantly improved customer service, according to ...

Early Spring 2025: Hold engagements with seniors and older adults through in-person workshops and focus groups throughout Toronto. Spring 2025: Hold engagements to gather input from seniors’ services ...

Professor Manling Li and CS PhD student Zihan Wang led a multi-institution team in the development of an AI framework ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM. We find out how.

NEW BREMEN – Brothers, Carl H. Dicke and Allen A. Dicke, founded Crown Equipment Corporation in New Bremen, Ohio, in 1945 with an unwavering commitment to customer service. Eighty years ...

American home improvement retailer Lowe's has introduced a new AI-powered tool designed to enhance customer service and expedite the onboarding process for new associates. Named Mylow Companion, this ...

Enhancing Customer Service Agents Performance with Real-Time Analytics This ... thereby reducing the time wait for replies from several minutes to mere seconds. AI-Powered Training and Knowledge ...