Artificial Intelligence has come a long way, and marketers have strived to adapt to its rapid evolution. Now, with the rise ...

Some of the most reliable and affordable pre-owned trucks you can get, plus used buying tips. Ooh boy, creating these lists ...

Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

Bitcoin first showed up in 2008, thanks to someone (or maybe a group) known only as Satoshi Nakamoto – figuring out who that ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

When dispatching is aligned with customer service, everything changes. The right tech shows up at the right time. Urgent ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

The adoption of artificial intelligence should always be in service of your workforce, not in place of it. Twenty-four-hour ...