There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

This is due to the industry’s operational necessity, including high transaction volumes and razor-thin margins which require next-level efficiency in customer service and retention, she said.

Companies are increasingly leveraging technology to differentiate and transform employee and customer experiences ... (Chapter 1); How to make IT service management fast and easy for your ...

The days of using analog tools to manage your field service business are fleeting ... to optimize operations across the entire organization to improve efficiency and customer satisfaction. Or maybe ...

While digital transformation may seem like a daunting project to add to the docket, it is a sure-fire way to futureproof your operations to yield exceptional cost, productivity, and customer service ...

While digital transformation may seem like a daunting project to add to the docket, it is a sure-fire way to futureproof your operations to yield exceptional cost, productivity and customer service ...

and customer service benefits. Field Service Management For Dummies ® combines subject matter expertise from GPS Insight with Wiley's editorial mission to make everything easier. "The 'For ...

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call.

Forbes contributors publish independent expert analyses and insights. I cover logistics and supply chain management. Supply chain management has been in the news. Because of the pandemic and ...

HOBOKEN, N.J.--(BUSINESS WIRE)--The popular “For Dummies” book series, which has helped millions of people around the world learn new skills and understand new topics, is celebrating its 30th ...