Cross Care Transport is the latest addition to Marsha Marseille’s growing portfolio that spans fashion, food, real estate and ...

Patients of Optum-owned medical providers in the Hudson Valley are struggling with inaccurate medical bills, poor customer service and declining quality of care stemming from the national health ...

Home Health Care Service (HHCS) under Hamad Medical Corporation (HMC) has been awarded the Gold Certification for Excellence in Person-Centred Care (PCC) by Planetree International, one of only ...

What’s the most rewarding part of what you do? Those in our care have lots of options, President/CEO Shawn Stuhaug said. "We are humbled that they and their families have chosen to come to ...

As we dive deeper into this topic, we’ll explore how effective customer service shapes health outcomes and why it deserves our attention. Whether you’re a patient navigating your own care or a ...

To help people experience the Olympics, the Paris 2024 digital team had set up a customer care service which resulted in some rather funny and interesting questions which the team made public recently ...

The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care ... loyalty through exceptional customer service can significantly ...

there is a notable gap in customer satisfaction separating the top-performing health plan from the bottom-ranked plan of 79 points (on a 1,000-point scale), with the top-ranked insurers significantly ...

It is no secret that mental health ... training. Customer service provided by the fire department is unlike any other. We get to dignify people in their most needed times, provide care for their ...

IN the labyrinth of modern health care, customer service is a fundamental pivot that, surprisingly, has often been marginalized. However, a transformation is underfoot, and at the core of this ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. Clinicians need the ...