Hundreds of US-based employees have been laid off by Hyatt Hotels in favour of artificial intelligence and lower-paid ...

I’ve stayed in my fair share of hotels—from traveling on a Broadway tour where I lived in hotel rooms for the better part of a year to solo traveling around the world as a freelance writer. One thing ...

Hyatt Hotels is the latest hotel giant to engage in massive staff reductions, with the company cutting 30% of its U.S. guest ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

VD Rooms is expanding its presence in India's hospitality market, focusing on Gujarat, Maharashtra, Delhi, and Rajasthan. The brand aims to acquire underperforming hotels, revitalizing them with ...

The Chautauqua County Visitors Bureau recently presented customer service excellence awards to employees of the local tourism ...

Prior to the controversy, rooms for the hotel were fully booked, raising questions about the welfare of China’s endangered ...

Elavon, a wholly-owned subsidiary of U.S. Bank and one of the largest payments processors globally, today announced the expansion of its relationship with Wyndham Hotels & Resorts, making Elavon's ...

Law Roach revealed that an employee at The Dominick Hotel helped him remove his $4,500 Christian Louboutin cowboy boots when they got stuck on his feet. Watch the video here.

Law Roach doesn't spare any expense when it comes to recognizing good customer service. The stylist shared on Instagram on Monday, May 12, his love and appreciation for The Dominick Hotel in SoHo ...

A study (DOI: 10.1016/j.dsm.2024.01.003) published in Data Science and Management on January 11, 2024, employs a novel machine learning approach to reveal the complex relationship between hotel ...