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The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to ...
The move has triggered fear for seniors and the disabled community, many of whom are unable to easily use the online portal.
Social Security’s telephone customer service sucks, acting leader admits. Many senior citizens agree
Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” CNN values your feedback 1.
The Social Security Administration will have fewer and less experienced staff on the front lines serving the public with ...
The changes are the latest sign of the agency’s struggle with website crashes, overloaded servers and long lines at field ...
Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration leaving Vermonters in the lurch, dealing with long wait times ...
AARP members spoke out about "frustrating" customer service experiences with the Social Security Administration during a meeting in Melville. Newsday reporter Tiffany Cusaac-Smith has the story.
The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a ...
Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...
Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration leaving Vermonters in the lurch, dealing with long wait times ...
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