The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to ...

The move has triggered fear for seniors and the disabled community, many of whom are unable to easily use the online portal.

The changes are the latest sign of the agency’s struggle with website crashes, overloaded servers and long lines at field ...

When planning to implement AI in self-service channels, banks should approach it as an evolution of their current digital ...

The Social Security Administration will have fewer and less experienced staff on the front lines serving the public with ...

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a ...

It's possible that Social Security numbers may have been compromised. It's unclear how many people may have been affected.

Despite being inundated with attacks, the vast majority of managed service providers are upbeat about their abilities to fend ...

"The difficulty and confusion trying to reach local Social Security offices by phone raise emotional levels," a Philadelphia ...