Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

As artificial intelligence reshapes everything from customer service to research and development, the digital threat ...

Security operations centers (SOCs) have faced an impossible dilemma over the last 20 years. Either the alerts they pay for ...

Why the authentication tug-of-war between friction and freedom will be won by those who can walk the tightrope between both.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Information compromised in November varies per person but includes Social Security and banking numbers, home addresses, phone ...

Growing organizations can capitalize on emerging technologies even more than enterprises, says Verizon’s Aparna Khurjekar.

"The difficulty and confusion trying to reach local Social Security offices by phone raise emotional levels," a Philadelphia ...

The topics of security, sustainability and the need for evolving partner programmes were discussed at the partner event ...

Igor Tsyganskiy is moving under Cloud + AI boss Scott Guthrie, another sign of how important artificial intelligence is ...

Social Security Commissioner Frank Bisignano has a “technology agenda” to improve productivity at the agency, which has shed ...

Cybersecurity is entering a critical new phase as artificial intelligence transforms how businesses operate — and how ...