The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” CNN values your feedback 1.

The move has triggered fear for seniors and the disabled community, many of whom are unable to easily use the online portal.

The Social Security Administration will have fewer and less experienced staff on the front lines serving the public with ...

The changes are the latest sign of the agency’s struggle with website crashes, overloaded servers and long lines at field ...

AARP members spoke out about "frustrating" customer service experiences with the Social Security Administration during a meeting in Melville. Newsday reporter Tiffany Cusaac-Smith has the story.

Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration leaving Vermonters in the lurch, dealing with long wait times ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a ...

Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration leaving Vermonters in the lurch, dealing with long wait times ...