Salesforce delivered a beat-and-raise quarter even as customers faced uncertainty stemming from the imposition of tariffs on imported goods.

Customer-support services provider TaskUs Inc. negligently failed to protect the personal information of nearly 100,000 people after a March data breach hit the Coinbase Inc. cryptocurrency exchange, ...

Hastings Utilities has unveiled a new tool that will help customers manage their bills and improve customer service starting ...

On May 12, the NorthCarolina Department of Revenue announced that Professional Mail Services Inc. has unexpectedly ceased ...

The way customers interact with businesses is set to undergo a seismic shift in the second half of the decade.

Despite operating in a fiercely competitive retail industry in which price competition is pertinent and customer switching costs are largely nonexistent, BJ’s Wholesale has managed to protect its ...

Financial institutions are using intelligent automation to optimize productivity, reduce costs, transform insights, and ...

Closing the digital gap in convenience retail means offering technology solutions that support mom-and-pop shops, not ...

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Salesforce CEO Marc Benioff and executives will report Q1 2026 earnings and address cloud, AI, GenAI, Agentforce, agents on ...

As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.