Customer-support services provider TaskUs Inc. negligently failed to protect the personal information of nearly 100,000 people after a March data breach hit the Coinbase Inc. cryptocurrency exchange, ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Hastings Utilities has unveiled a new tool that will help customers manage their bills and improve customer service starting ...

Do your front-line employees provide service that creates loyal customers—or are they just moving through calls? When the summer rush hits, your team’s ability to communicate clearly and deliver a ...

The largest contract was $1.73 billion, unanimously awarded Tuesday by authority commissioners to TransCore LP of Union to operate the customer service center, bypassing the current E-ZPass ...