Phones have been ringing off the hook at the Social Security Administration prompting the agency to use a temporary solution ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s ...

When choosing the 10 best domestic airlines in our annual "World’s Best Awards" survey for 2025, readers favored those with ...

New-build housing: The UK's best and worst-rated house building companies, including one scoring 1.4/5 But not all new-builds are equal, with the quality of construction and the customer service ...

The department is on the hunt for customer relationship management system and contact centre as a service suppliers, following criticism of its customer service.

The largest contract was $1.73 billion, unanimously awarded Tuesday by authority commissioners to TransCore LP of Union to operate the customer service center, bypassing the current E-ZPass ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities.

State of Service 2022 worldwide report gathered insights from over 8,000 customer service professionals to determine how service organizations continue to adapt to an ever more digital-first ...