The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

In a grand celebration held at The Park, Somajiguda, Hyderabad, the prestigious India Icon Awards 2025, organized by Pride India Awards, honoured individuals and organizations making significant ...

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

Learn how to create a Contact Poster on your iPhone and you'll know instantly who is calling just by looking at your screen.

What is now a technology-enabled transportation specialist, FlixBus is using the Snowflake platform to optimize routes and ...

Discover why leading companies say AI works best when paired with people — featuring insights from FedEx, Marriott and more ...

Big, complex, hairy workflows, meet agentic AI! Why Capita's CEO calls the BPO market "ground zero" for Salesforce's ...

If your app name is already customized, it will not be affected. If you’d like to customize your app name, description, or icon, use app designer. The product names for Dynamics 365 Customer Service ...

And I know it didn’t get to this position by delivering poor customer service. According to spa director, Vanessa Carter, getting to the pinnacle of the hospitality industry was no accident.

If you find our work useful, please chip in An icon used to represent a menu that can be toggled by interacting with this icon. A line drawing of the Internet Archive headquarters building façade.

If you find our work useful, please chip in An icon used to represent a menu that can be toggled by interacting with this icon. A line drawing of the Internet Archive headquarters building façade.

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...