The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

Booking boasts strong profitability, but its high valuation is difficult to justify amid slowing growth and rising ...

Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

Sutanjani expressed frustration with Zomato’s customer support, calling it “nearly impossible” to connect with a human representative and criticising the company’s reliance on email communication ...

Poland has finalized a deal to acquire a second batch of 180 South Korean tanks under a 2022 agreement that will eventually ...

TransPerfect, the world’s largest provider of language and AI solutions for global business, today announced that 12 ...

AI tools can help supercharge your e-commerce marketing efforts. It helps you connect with audiences and personalize customer ...

JAMESTOWN, N.D. (Chamber) -Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the July Customer ...

Riskified's AI fraud-detection tool has helped TickPick, an online marketplace, approve more orders and boost revenue.

With SUSE's help, European companies and governments can keep all their IT support, software, and data eggs safe in the ...

Zomato CEO Deepinder Goyal reacted to a former employee's X post criticising the platform’s poor customer service.