Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about ...

THE best and worst broadband and mobile providers for customer service have been revealed by the regulator. All major providers were ranked on how pleased customers were with the service. O2, ...

Becca Richards and her neighbors have been without their Xfinity internet. After contacting the 13 Help Team, her service was restored.

By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

Establishment of fully owned subsidiary is the culmination of a decades-long commitment to the region supporting evolving ...

Coinbase has been hit with at least six lawsuits after it disclosed that its support agents were bribed to share user data.

Coinbase unveils $20M bounty to identify data leak perpetrators, emphasizes security measures, and pledges customer ...

The main Microsoft customer service number is 1-855-535-7109, where you can reach a live representative 24/7. Microsoft is a global leader in technology, offering products such as Windows, Office 365, ...

Poor customer service by some Barbadians is among the areas flagged by visitors in an exit survey, says chief executive ...

Cryptocurrency exchange Coinbase said it had been hacked by cyber thieves demanding a $20 million ransom not to publicly ...