The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

Treating students and parents as “customers” often means asking teachers to endure disrespect and inflate grades.

Booking boasts strong profitability, but its high valuation is difficult to justify amid slowing growth and rising ...

Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

Poland has finalized a deal to acquire a second batch of 180 South Korean tanks under a 2022 agreement that will eventually ...

Sutanjani expressed frustration with Zomato’s customer support, calling it “nearly impossible” to connect with a human representative and criticising the company’s reliance on email communication ...

TransPerfect, the world’s largest provider of language and AI solutions for global business, today announced that 12 ...

JAMESTOWN, N.D. (Chamber) -Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the July Customer ...

Simply Rooter and Septic Mesa is making strides to boost its customer service. The company is dedicated to improving how it ...

Riskified's AI fraud-detection tool has helped TickPick, an online marketplace, approve more orders and boost revenue.