Accents play a powerful role in shaping perception, building trust and creating a sense of connection between customers and ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about ...

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

THE best and worst broadband and mobile providers for customer service have been revealed by the regulator. All major providers were ranked on how pleased customers were with the service. O2, ...

Coinbase has been hit with at least six lawsuits after it disclosed that its support agents were bribed to share user data.

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One of the strongest advantages behind Mitolyn Support Plus is the brand's emphasis on user satisfaction and responsive ...

Establishment of fully owned subsidiary is the culmination of a decades-long commitment to the region supporting evolving ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

Poor customer service by some Barbadians is among the areas flagged by visitors in an exit survey, says chief executive ...

Law Roach doesn't spare any expense when it comes to recognizing good customer service. The stylist shared on Instagram on ...