The Federal Communications Commission is seeking public information on the effects of the Cellcom outage that happened in May.

Vanessa Salazar of Apopka wanted a larger vehicle to transport her family. She fell in love with the Kia EV9. “We loved it. We thought it felt great,” Salazar told Action 9 Consumer Investigator Jeff ...

A bartender at the Ground Round in Shrewsbury is being praised for saving the life of a choking customer. Twenty years after the chain went bankrupt and closed, the Ground Round brand made a ...

Australian airline Qantas on Wednesday confirmed that personal data of 5.7 million customers was compromised in a cyberattack ...

Palantir Technologies Inc.'s AI and defense strengths drive growth, but high valuation prompts caution. Click for my updated ...

Australia Post is responding to e-commerce growth by building dedicated parcel post offices and rolling out an ultra-low cost ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

From the outset, it's important to take a proactive stance. Engage your customers by asking them to pinpoint any potential complaints that may arise from building occupants. Identifying these concerns ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.