FWD Insurance continues to advance its customer service capabilities through the integration of generative AI technology into its Voicebot and Chatbot systems. This enhancement improves operational ...

In addition, Integrity's valuable compliance support and advocacy will help ensure that Carolina Insurance Advisors stays at the forefront as the industry evolves around changing regulations.

Zurich Insurance ... a customer relationship management system that could connect the dispersed datasets to help the agents give every customer what they needed. Simplifying customer support ...

The move gives Indivisible’s advisor teams access to a broad lineup of commission-free insurance products aimed at deepening client relationships and expanding fee-based planning capabilities.

Updated to reflect an ever-changing travel landscape, the platform offers extensive enhancements for a more intuitive, self-service experience for travel advisors seeking insurance quotes, product ...

The service launched earlier this month ahead of the fast-approaching April 15 tax filing deadline. Block Advisors is backed by 70 years of H&R Block expertise and has category-specific knowledge ...

Nikhil Jha, an insurance advisor, has raised concerns about widespread ... be overshadowing the core purpose of providing reliable support to policyholders.

Advisors can provide better service when they offload time-consuming ... essential part of technology and workflows within banking, insurance, and financial services, ultimately changing the ...

Digital transformations in the insurance industry have ... ongoing engagement and customer service. AI will enable financial advisors to remain competitive and elevate their practices.

Michelle is a lead editor at Forbes Advisor ... Look for travel insurance companies to offer user-friendly mobile apps, AI-assisted customer service and instant payout options for certain types ...

Forge Technology Advisors (FORGE) has recognized the transformative potential of AI in customer service as it is integrating AI into contact centers. With expertise in both technology and ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...