Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM. We find out how.

When dispatching is aligned with customer service, everything changes. The right tech shows up at the right time. Urgent ...

To build customer connections and enhance customer retention, customer engagement management emphasises tailored experiences ...

ServiceNow is pushing to improve data handling to make AI more usable as an essential part of everyday enterprise operations ...

Roboworx, the leading robot field service organization, today announced a new software system designed to optimize robot ...

In January 2024, Vidović's team set about creating a customer relationship management system that could connect ... Simplifying customer support One of the team's guiding design principles ...

With commitment to excellence and customer satisfaction, Stark Tech started in Buffalo, New York, as a building controls and ...

One of the strongest advantages behind Mitolyn Support Plus is the brand's emphasis on user satisfaction and responsive ...

Forethought, the leader in agentic AI for customer experience, today introduced the industry’s first multi-agent, omnichannel AI for customer experience. With Forethought, enterprises can deploy AI ...

Fast-food technology can solve the daily operational challenges that quick-service restaurants face. From labor shortages and ...