Survey size isn’t everything. Without clean sampling, your data-driven decisions could be headed in the wrong direction.

Every business strives to grow return on investment (ROI), but often misses the golden insights hiding in plain sight. That’s where customer surveys will give you information about crucial aspects of ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — but some carriers fared better than others with passengers.

Aleyda Solis’ SEOFOMO published a survey of ecommerce owners and SEOs that indicates a wide range of uses of AI, reflecting popular SEO tactics and novel ways to increase productivity, but also ...

Related Article: AI in Customer Experience Works Best With a Human Heart Moving Beyond Customer Surveys … Or Are We? It sounds like there’s a push to move away from static surveys. And we all ...

He says a deluge of impersonal, time-eating, poorly designed surveys means that he meets potential clients with customer response rates that rarely exceed 20 per cent and are sometimes below 2 per ...

Why customer surveys have finally gone too far. Demands for consumer feedback using impersonal, time-eating, poorly designed questionnaires have gone from bad to out of control. Pilita Clark Columnist ...

10 apology email templates for every type of mishap. Below you’ll find useful email templates for every type of apology you may have to send as a brand. These apology email examples have spaces for ...