In today’s fragmented digital landscape, understanding the customer journey is more complex – and more critical — than ever.

Cart abandonment is often blamed on user behavior such as distractions, hesitation, or second thoughts, but sometimes the system abandons shoppers.

Traditional log management is hitting its limits as data volumes surge and architectures evolve. Conversations at Dynatrace ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Percepta, a customer experience (CX) leader purpose-built for the automotive industry, is celebrating 25 years of transforming customer engagement for premiere car brands ...

The best companies don’t need to declare a special year of customer focus, because they’ve already designed their business to ...

David Shannon explains how real-time analytics, automation, and intelligent risk management will not only enhance security ...

AI has supported back-office operations in the insurance industry for years. Now, it makes coverage more accessible, ...

Based on their intuition of how human agents reason while responding to customers, researchers at Capital One developed a framework in which a team of expert AI agents, each with different expertise, ...

Zimpler, a leading Swedish company in Pay-by-bank solutions, today announced the launch of Zimpler ID+, a new identity layer ...

Shopify reports on 8 strategies to boost customer loyalty, emphasizing subscriptions, niche marketing, personalization, and ...