Percepta, a customer experience (CX) leader purpose-built for the automotive industry, is celebrating 25 years of transforming customer engagement for premiere car brands ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Shopify reports on 8 strategies to boost customer loyalty, emphasizing subscriptions, niche marketing, personalization, and ...

In the fast-paced world of ecommerce, customer retention is crucial. It's not just about making a sale. It's about building ...