May we suggest practicing your scripts out loud and a fun way to take the steam out of a very disgruntled customer.

Emotional Quotient (EQ) or Emotional Intelligence (EI) refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and ...

Emotional intelligence is key to maximising abilities in a squad ...

Daniel Dubois is set to rematch Oleksandr Usyk in July for the undisputed heavyweight crown in Wembley Stadium. Daniel Dubois seeks to right his wrongs and settle the score against the pound-for-pound ...

SINGAPORE – You have just delivered a brilliant presentation or successfully navigated thorny negotiations for an important project with composure and confidence. You are feeling on top of the ...

Daniel Goleman & his new book, Optimal. Source: Goleman photo credit: Key Step Media. Book photo credit: David Fessell On January 9, 2024, Daniel Goleman, the internationally recognized expert on ...

Deep into a competitive football game at Milander Park on Friday night, a medical emergency suspended the game between American and Goleman in the fourth quarter. American held a 14-12 lead over ...

I OPENED Daniel Goleman and Tsoknyi Rinpoche’s Why We Meditate: 7 simple practices for a calmer mind with some scepticism. I am not a regular meditator, and while I have read a few popular books ...