I made five unanswered phone calls, waiting more than one hour each time for someone to answer PPL Electric Utilities’ customer service line. I sent three unanswered letters to the office listed ...

Many companies no longer require candidates to submit cover letters—but that doesn’t mean you shouldn’t write one. A well-written, well-structured cover letter could set you apart from the ...

As someone with decades of experience as a job interviewer and applicant, I’m always surprised when I encounter dismissiveness—and outright disdain—of cover letters (especially when that ...

In an industry that sells protection in all its guises, the Consumer Duty presents a huge opportunity for protection providers; and customer service is a key ... gets an annual review letter, which ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

There needs to be a better way for us to get our mail in situations like this. This is poor customer service. I liked it better when they delivered to our homes. Currently we have a postal service ...

A not-for-profit organization is helping service members across the country celebrate their moms or the valued women in their life on Mother’s Day. Full Circle Home founder and executive ...

This allows me to better understand the importance of customer experience and I hope to bring that knowledge and dedication to the stakeholders of ABC Company. Express your gratitude and hint at the ...

Grace wanted a better-paid job based closer to where she lived, but she dreaded writing another cover letter. And although her job as a land-use planner does require some writing, she felt a cover ...