Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Consumers often turn to online reviews to decide where to shop, eat or book services, but a new Tulane University study finds ...

Exceptional customer service doesn’t happen by accident — it’s the result of intentional decisions that prioritize listening, empathy and responsiveness at every level of a business. When done right, ...

You may be familiar with the phrase “the customer is king.” It’s a concept that has long been at the centre of strategy in ...

The programme is redefining leadership development through empathy. It’s about placing leadership in the customers’ shoes and viewing the service from their perspective. e& UAE has launched “Beyond ...

In the search for creative strategies, nursing home leaders can’t look just to their own peers. Inspiration is everywhere.

Agentic AI will handle most customer service interactions with tech vendors in the next three years, according to Cisco ...

researchers found that smaller companies receive more favorable online word-of-mouth than larger ones—even when the customer experience is identical. The reason? People feel more empathy toward ...

If you’re an SMB serious about sustainable growth, invest in CX. It will earn you more than any promotion ever could ...

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

Nagarajan is a tech leader with 15+ years’ experience in full-stack development, AI, and network visualization. He has driven ...