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With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

What makes great customer service? I believe it's empathy, reassurance and confidence, so is AI with a human touch the answer ...

Brighton's residents will be able to discuss services face-to-face with ... changes will make accessing customer services easier," a spokesperson said. Customer service centres will move from ...

Some people struggle to access services online or by phone, the council said Brighton's residents will be able to discuss services face-to-face ... said. Customer service centres will move from ...

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A customer's experience highlights issues dealing with cryptocurrency, where many regular banking safeguards do not apply. Ask Tom will be able to listen to and answer customers who call the ...

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