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By training your teams to recognize when flexibility serves the greater purpose, you can turn every interaction into an ...

In some cases, you can even get a free phone and free monthly service. Wondering how to get a free phone—or which program is best? Keep reading. Until recently, there were two major programs ...

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(AP Photo/Jacquelyn Martin) He was, she writes, dedicated to public service — and to USAID. And she is so sorry, she tells Albert Votaw’s grandchildren and great-grandchildren, that his death ...

Today is Wednesday and tracking shows it never left the shipping facility. I called customer service. They said their tracking shows in transit. I said email a copy of that. After 45 minutes on ...

Visit its website to get a free instant car shipping quote ... only to have the call disconnected before reaching a customer service rep. We recommend considering these poor experiences before ...

Like so many things related to auto insurance, this and other customer service practices can vary depending on your state. According to another Redditor, Progressive stands out because the company ...

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Over my forty years or so in and around dealing rooms and financial markets, I have heard many theories as to how to approach that problem and have settled on a process that has worked for me.