Marriott Corp. is fomenting a small revolution in customer service: It’s abolishing check-ins at the front desk. By this summer, customers at eight South Florida Marriott hotels from Palm Beach ...

You can have a mobile key issued, and in essence you can check in without having to stop at the front desk,” said Bryan Stolz, general manager of the hotel and conference center. The 'mobile key ...

Picture: iStock It also means the next guest has a greater chance of being able to check in early. “I asked the front desk one time and they said they are very thankful to know when people leave ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not.

Element and W – can now skip the front desk check-in entirely with Starwood Preferred Guest (SPG) Keyless. First, guests have to download the SPG mobile app, sign in to their accounts ...