Across the customer service world, the advantages of self-service for companies and customers are clear. But the best way to drive customers to self-service is a lot murkier. For some, the thought was ...

We'll go in-depth for each option, but in summary, here are your steps to achieving a lower internet bill. Before you can ...

One fine night, working late, an Uber car comes by your garage. The driver gets out and hands you a freshly baked muffin with ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

For airline customer service workers, the holiday season serves it all: festive music on a loop, stressed-out travelers and, occasionally, movie-worthy triumphs. You might go see an airline agent ...

Don’t fret; we’re here to help! Here are seven tips on how to keep the customer happy throughout your next home renovation project. 1. Detailed Planning and Expectations Setting. One of the most ...

Often it’s the procedures stopping them,” he says. “When customer service is really bad, it’s usually because the whole systems of the company make it difficult to give good service.” To start from ...

It seems like a law: to have to talk about “Customer Service” we have to mention the famous “Disney Experience”. We all come to mind the smiling team, the warmth of the attention, the ...

When someone orders a product, such as a charcuterie kit, from the subscription service Platterful, the company gives them a week to enjoy their items.Then, it emails the customer asking them to ...

Face to Face Customer Service Tips. ... Disgruntled customers as well as loyal, happy customers will remember your good customer service if you provide something over and beyond what they expect.