Welcome to the Money blog, Sky News' consumer and personal finance hub. Today: Pizza Express and British Airways are among the firms named and shamed for minimum wage failings; Nationwide is giving ...

With the wind blowing more and more in a direction chosen by the consumer, wouldn’t it be wise to listen to what they have to ...

From streamlining service interactions to enabling real-time feedback analysis, GenAI has great potential to help companies ...

"It's almost midnight and my boots are stuck. This is what good customer service is," Roach says in the video Law Roach/Instagram Law Roach doesn't spare any expense when it comes to recognizing ...

Law Roach doesn't spare any expense when it comes to recognizing good customer service. The stylist shared on Instagram on Monday, May 12, his love and appreciation for The Dominick Hotel in SoHo ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

Jurgen outlined his top 8 tips for enterprises to consider when deploying AI ... Engage with key stakeholders, including contact centre managers, IT teams, supervisors, and customer service ...