Jennifer Dulski, a former leader at Google and Facebook, told BI that soft skills, instead of technical ones, are the real ...

To truly stay ahead, organizations must embrace disruption, and that requires a fundamentally new kind of leadership.

Are you actively looking for a new job or just want to keep your resume current in case the right position comes along?

I once had a client who was experiencing conflict with his fiancée. They fought about household chores, wedding planning, what kind of coffee maker to get, and whether to watch another episode of ...

A self-enablement partner will ensure that retailers continuously invest in upskilling and retaining internal teams. This ensures the organisation has the necessary expertise in-house to manage the ...

According to a PricewaterhouseCoopers report, the majority of customers are willing to pay more for products and services delivered by companies that provide a good customer experience.

People skills is a common denominator among these three airlines, according to Michael Taylor, senior managing director of travel, hospitality, retail and customer service at J.D. Power.

"It's almost midnight and my boots are stuck. This is what good customer service is," Roach says in the video Law Roach/Instagram Law Roach doesn't spare any expense when it comes to recognizing ...

Law Roach doesn't spare any expense when it comes to recognizing good customer service. The stylist shared on Instagram on Monday, May 12, his love and appreciation for The Dominick Hotel in SoHo ...

The root of the problem? Customer identities are fragmented across disconnected systems — loyalty programs tied to membership numbers, email platforms relying on addresses, CRM systems using account ...