Speaker: So I'm just rearranging the information and adding headings, sub-headings, and bullet points. So I'm just going to read through quickly, and try and pick out the key points. I'm just ...

Busy readers skim emails. Help them figure out what yours is about. Include headings, bullets, graphics, and links. They’re a lot more inviting than a wall of paragraphs. Dump the jargon and ...