Marriott is preparing to deploy an AI tool that should automate the complicated task of hotel room assignment for front desk ...

Text S.A. is essentially growing beyond its legacy LiveChat into a more cohesive AI customer-engagement suite. Click here to ...

Time-blocking—allocating specific hours to tasks—is a proven productivity booster. Excel templates let you create time blocks ...

Today, more and more American families are involved in the care of their loved ones. Often, that creates a change in family dynamics, routines, reassigning roles, economic hardships and demands on ...

In view of the rising tensions and hostilities in Jammu and Kashmir after Operation Sindoor was launched, the Tamil Nadu government has opened a help desk in the Tamil Nadu House in New Delhi to ...

Help will soon be on the way to Gov. Henry McMaster’s desk. Just before South Carolina’s 2025 legislative session ended Thursday at the State House, senators finalized a compromise late ...

Help will soon be on the way to Gov. Henry McMaster’s desk. Just before South Carolina’s 2025 legislative session ended Thursday at the State House, senators finalized a compromise late Wednesday ...

Among the highlights is the new RSA ® Help Desk Live Verify (patent pending), a first-of-its-kind feature that prevents social engineering and technical support scams. With bi-directional ...

This article explores how enterprises can integrate these technologies to optimize help desk and other customer service operations. Using a text classification model trained on historical data ...

They have advised organisations to “review help desk password reset processes” and pay particular attention to “admin” accounts, which generally have more access throughout a company’s ...

Photo: Supplied The MEC for Roads and Transport, Kedibone Diale-Tlabela has launched the Public Transport Women’s Help Desk. The help desk will serve as a central point of support, advocacy ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...