From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

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AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

Law Roach revealed that an employee at The Dominick Hotel helped him remove his $4,500 Christian Louboutin cowboy boots when they got stuck on his feet. Watch the video here.

Today's consumers look for brands that genuinely align with their values and demonstrate an understanding of their needs.

Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...